GOSHARE is the electric scooter rental service.Enjoy the electric bike ride in Ishigaki,Okinawa.

FAQFAQ

Q. Can we ride double?

You may ride double on 125cc type scooter. It is prohibited in Japan to ride double on 50 cc type scooter.

Q. Can anyone use the scooter?

If you have a driver’s license, you can use them. But if we determine that issues may arise from your rental, we reserve the right to refuse service.

Q. Can I rent on the spot without a reservation?

Yes. You can visit us directly to hire a scooter. However, we do recommend you make a reservation, as we may not have any scooters available at the time.

Q. Can I cancel a reservation?

Yes. Cancellation fee incurs in a manner as follows:
→Cancellation at least one hour before the commencement time of rental：0%
→ Cancellation after one hour to the commencement time of rental. ：100%
For more details see Cancellation Policy

Q. Can I extend my rental time?

You can if no one else has a reservation for that time.

Q. Can foreign nationals rent too?

Yes. However, if you do not have a Japanese license, you will need an International Driving Permit or a Japanese translation of your license from your country. For more details - see
　About driving permit for foreign nationals 　No.1
　About driving permit for foreign nationals 　No.2

Q. What is maximum driving range of the electric scooter on condition of full charged batteries?

The driving range is approximately 80 km, but it can vary depending on number of passengers, accelerator position degree and etc.

Q. Can I rent a helmet and raincoat as well?

The helmet can be provided and the rent fee of helmet is included in basic rent fee.
The raincoat (size: 120cm) can be provided, too.
※The raincoat is in limited supply and may run out of stock.

Q. How long can I use the scooters for?

As long as you return them within our business hours, you can use them as long as you like.

Q. I missed the deadline for returning the scooter. What should I do?

Charges are based on how many hours you use the scooter, so you will need to pay additional charges.

Q. Is the battery swapping cost included in the rental fee?

Yes. Additional cost is not charged regardless of number of battery swapping times.

Q. What should I do when my batteries run out?

Head to the nearest charging station to replace the batteries. If that is not possible, call us on the following number.
【0980-87-5562(+81-980-57-5562)】

Q. Where are the charging stations located?

You can find them in 5 locations around Ishigaki Island. Check the locations on the map here.

Q. What should I do if my gogoro scooter suddenly stops working?

Call the following number.
【Towing service】 0980-87-5562(+81-980-87-5562)

Q. What do I do about thefts, accidents or losing the key?

Call us on the following number. 【0980-87-5562(+81-980-87-5562)】

Q. Are the scooters insured?

For more details see Insurance content

Q. What model of scooter can we rent?

It is the scooter manufactured by Gogoro Inc. whose model is “Gogoro 2 Plus”(blue color) of 2017.
(For your reference) : Gogoro Inc.: https://www.gogoro.com/

Q. Can I cancel the rental after riding the electric bike?

Yes. Cancellation fee incurs in a manner as follows:
①Cancellation within 20 minutes after riding the bike because you feel afraid to drive safe ・・・0% of the rental fee.
②Cancellation within 20 minutes after riding the bike due to the weather suddenly worsened ・・・0% of the rental fee.
③Cancellation due to any reasons other than above-mentioned ① or ② in case of rental more than 2 days ・・・ 50% of the paid rental fee for the rest of the days you don’t ride.
④Cancellation due to any reasons other than above-mentioned ① or ② in case of rental within 1 day ・・・ 100% of the paid rental fee.

Q. Can I return the scooter out of business hour(before 9:00/after18:00)?

Yes. There is additional handling charge 1,000JPY per unit. Please inform us in advance of the return out of business hours.
Contact:Tel【0980-87-5562(+81-980-87-5562)】
Mail:Contact us